Clik here to view.
Ego: The Biggest Threat to Employee Engagement
But enough about me, let’s talk about you… what do YOU think of me? Bette Midler as CC Bloom in “Beaches” (1988) I often get asked this question: what is the one thing which is most likely to prevent...
View ArticleClik here to view.
Why is European Customer Service So Bad? A Tale of Two Food Stores
I just got back from a long stay in Europe, where I live part time (in Germany). I am always surprised when I am there as to how bad customer service can be. I’m not talking about business to business...
View ArticleClik here to view.
Warning: Ego at Work! Do You Have People Like This Where You Work?
My recent blog post on ego and morale/engagement in the workplace received more hits than anything I have written in the last year. I wonder why? One reader wrote and told me that she found it quite...
View ArticleClik here to view.
Retail Insights: Pay More, Train More = Lower Prices, More Profits
In many of the more advanced industrialized countries, retail jobs are not exactly seen as the top of the heap when it comes to pay and prestige. This is a shame because we all have contact with the...
View Article
